We accept credit cards, debit cards, and bank transfers.

Yuka does not offer returns.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. A product is not eligible for return or exchange if damages are reported after delivery has been completed and inspected. If a purchased product needs to be exchanged, the cost of returning the original product is borne by the customer.

Yes. Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns if the customer feels the product's dimensions don't fit their space — it's your responsibility to check that items will fit through doors, staircases, and lifts in their packaging before ordering. Product dimensions are listed on each product page. We cannot accept returns on sale items or gift cards.

Yuka does not offer exchanges on furniture items. Please contact customer support for further information.

We'll notify you once we've received and inspected your claim, and let you know if it's approved. If approved, customer support will contact you to arrange next steps.

Once an item has shipped, cancellation isn't possible. Custom and special-order items can only be cancelled within 24 hours of placing the order — after that window, they cannot be cancelled.

We only provide curb-side delivery and are not responsible for unpacking or placing your furniture in your home or office, or removing packaging debris. If you'd like help with furniture placement, let us know when placing your order — we can offer extra labor at an additional cost on top of standard delivery charges.

Customers are solely responsible for providing correct and accurate delivery address details. We are not responsible for delays, misplacement, or incorrect delivery caused by inaccurate or false address information provided by the customer.

Most orders are fulfilled within 8–12 weeks unless otherwise noted on the product page. All furniture is inspected prior to shipping, staging, and release. Shipping timelines are estimates based on the size, weight, and packaging of each item — delays may occur depending on provider availability, logistics, and service area.

If your shipment arrives with visible damage, take a note and photo with the driver present and let us know. Contact customer service and they'll provide next steps. It's your responsibility to confirm items will fit through doors, staircases, and elevators in original packaging before ordering — dimensions are listed on each product page. Once furniture is delivered, there is no return or exchange policy. if delivered furniture has defects, Customer Service will assist with repairs or exchanges, but customers cannot simply change their mind after delivery.